Refund & Returns Policy
Effective Date: 24 June 2026
Thank you for choosing Adorn in Grace.
Because our services are personalised and delivered digitally, the following refund policy applies.
Digital Styling Services
Once work has commenced on your personalised styling consultation, colour analysis, wardrobe audit, outfit guide or any customised digital service, refunds cannot be issued.
Downloadable Products
Due to the nature of digital products, no refunds are available after download or delivery unless the product is defective or inaccessible.
Cancellations
Appointments cancelled at least 24 hours before a scheduled consultation may be rescheduled without charge.
Exceptional Circumstances
If you experience a technical issue or receive an incorrect file, please contact us within 7 days. We will work with you to resolve the issue promptly.
Refund Processing
Where a refund is approved, it will be processed using the original payment method within 7–10 business days.